b'Policies and GuidelinesCreating a clear, fair, and equitable selling environmentIn a world where there is a push to be inclusive, some may questionThe warranty process must be completed to receive a Return a female focus. But across the globe, many women and girlsMerchandise Authorization number (RMA) from our Support still face discrimination on the basis of sex and gender. GenderTeam. You can do so by submitting a Support Portal request on inequality underpins many problems which disproportionatelythe Online Office or call us directly at (866)-ROMANCE affect women and girls, such as domestic and sexual violence, lower(866-766-2623).pay, lack of access to education, and inadequate healthcare and funding. For these many reasons, we are an organization primarilyRMA Procedures:focused on empowering women.A Return Merchandise Authorization (RMA) number mustbe requested from the Support Team. Please send requests by CUSTOMER SATISFACTION GUARANTEE submitting a Support Portal request with the original order Were not satisfied until you are! Pure Romance stands behind itsnumber. products with a 90-day satisfaction guarantee. If you not happyConsultants will be required to maintain possession of the with your purchase or experience an issue with a product withindefective merchandise for a period of 30 days following the the first 90 days from the purchase date, you may return theRMA approval. The Pure Romance Corporate Office may product for a merchandise credit. Customer is responsible for therequire a product to be physically returned on a case-by-case return shipping and all original parts, cords, controls, etc. must bebasis.included. Lingerie must be unworn and in its original packagingConsultants pay all shipping and handling charges on returnedwith tags on, lubricants or other liquid products must be unopened. items upon request of the Corporate Office.Products used for demonstration purposes are not allowed to After the first 90 days from the original purchase date, Pure Romance warranties toys for a period of one year againstbe returned for credit.manufacturing defects or materials that affect the productsPure Romance reserves the right to approve or deny anyfunction.returns submitted to the Corporate Office. This warranty does not cover cosmetic deterioration caused by normal wear and tear or damage caused by accident, misuse, orApparel items may only be returned due to defects. We will not neglect. Taking the intimacy product apart (or its accessories) will render the warranty invalid.accept returns due to sizing. Liquid items are not accepted for return unless damaged or defective.To return a product for credit, you must obtain a ReturnItems approved for return will be issue a credit on file. Merchandise Authorization number (RMA) from our SupportPlease see the Pure Romance General Terms & Conditions for aTeam. You can do so by submitting a Support Portal request atfull description of terms of purchase and limited warranties.pureromance.com or call us directly at (866)-ROMANCE (866- Pure Romance will gladly honor warranty requests for 766-2623). customers provided ordering information can be verified through a personal Website or PureShop order. If a Consultant CONSULTANT PRODUCT WARRANTY processed an order through a different system or with a paper Online Office purchases are considered final sale andorder form, the Consultant will need to process the warranty Pure Romance does not accept returns or refund requests forrequest on the customers behalf. When submitting the RMA saleable merchandise.request, the Consultants should use the order number of the original purchase made on the Online Office.Pure Romance warranties toys for a period of one year from theCOOLING-OFF PERIOD FOR original purchase date against defects due to manufacturing defects or materials that affect the products function.IN-PERSON SALESThis warranty does not cover cosmetic deterioration caused byPure Romance Consultants should provide a cooling-off period to normal wear and tear or damage caused by accident, misuse, orcustomers who place an order in person. Because of the sensitive neglect. Taking the intimacy product apart (or its accessories)nature of Pure Romance products most orders are considered final will render the warranty invalid.at the time of purchase, however this cooling off period protects consumers from high pressure door-to-door sales that can occur within some industries. Since some Consultants choose to sell products at parties, it is a good business practice to provide this cancellation period as a courtesy to customers. 38'